Customer service is not just about offering help and a smile. Whilst being friendly and helpful will indeed go a very long way, ensuring that items are received when they should be, and that the item received is both the right one and in perfect order is also going to be integral. After all, it doesn’t matter how happy and friendly you are if you are unable to get things right.
As such, improving customer service is also about improving how productive, efficient and generally on top of things you happen to be, and from sending out the right items to ensuring that you know exactly how much stock you have and in turn do not have to let people down by delaying delivery or having to give refunds, being able to deliver on your promises will be just as important as being polite and helpful.
One of the easiest ways to streamline this part of your business will be to use fulfilment companies. No matter whether you are a sole trader or even a blossoming business, the need for such services will often be the same and the benefits numerous. Not only will the speed with which items can be found, despatched and delivered be increased dramatically, but overheads may also end up being reduced. As such you will only need to utilise staff and warehousing space as demand dictates, and those companies offering fulfilment services will also have far more tools at their disposal to make stock taking far easier and more accurate, as well as to ensure that all your stock is completely safe all of the time.
The more focussed each area of your business is, the easier it will be to keep your customers happy and ensure that they return time and time again, as well as gain you more custom through positive word of mouth.
For more information please visit – www.skulogistics.co.uk/fulfilment.aspx
