Nothing frustrates a customer more than having written or verbal concern go by the wayside, never to be seen or heard from again. Enter Trouble Ticket Software.
If your company has been looking for a way to track and manage customer complaints or feedback, Trouble Ticket Software is a proactive answer to the constant barrage of customer correspondence.
With Trouble Ticket Software you can have e-mails directed to your help desk personnel through a web interface. You can also give your customers an opportunity to rate your support staff so you can make sure your employees are providing top quality service and assistance. You are also able to link up with a knowledge database about your company so customers and help-desk personnel can try and find the answer online.
If your company is not tracking all of the customer responses with Trouble Ticket Software, you could be inviting disaster.
If only one person is spoiled to your company because they have tried for months and months to get a resolution to their concern, they could have a potential effect on hundreds – maybe thousand of potential customers. That’s no way to grow your business. Customers demand an exemplary level of service, and there is no better way to show them your company is on top of their concern by tracking it with Trouble Ticket Software.
