For companies looking for IT support in London, it is important to make sure that the service received is up to standard. It is also important to decide which IT functions to outsource and what, if any, to keep in house.
What can be outsourced
In essence, there are few things that cannot be outsourced today, from helpdesk and application support, to network management and server maintenance. If needed, every function of an IT department can be handled by a proficient IT company. In London, this often extends to the supply of hardware and software too.
When outsourcing IT, however, it is essential that the provider delivers regular service reports. Without these, it is easy to lose control of the calls being received and work being conducted. Moreover, regular reports are essential to ensure the Service Legal Agreement is being met.
The benefits of outsourcing
For many companies, the outsourcing of IT allows a far greater focus on core business, be it delivering results for shareholders or delivering greater customer service. The reduction in overheads often allows for increased cash flow too, whilst valuable office space can usually be employed more effectively.
Further benefits include the ability to embrace new technologies quickly, with providers able to bring workable solutions to market more promptly. Specialised providers can also offer far greater expertise across the board, with many investing in ongoing staff training.
Outsourcing existing departments
It is also possible to protect the employment of existing staff, if moving to an outsourced model. Under Transfer of Undertakings (Protection of Employment) (TUPE) regulations, existing employees are integrated into working teams, allowing their expertise and knowledge to be used effectively.
Whatever functions are outsourced, it is essential that the provider is assessed regularly. Such assessments should include monitoring the availability of core applications, email and phones, the number of calls resolved according to the SLA and a reduction in ongoing issues.
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